Crystal Cove Community Association
Building a better community, together

Building a better community, together


It's as easy as making payments online, submitting service requests, and downloading forms and documents. Wherever you are and any device you use, there is always instant access to your community at your fingertips. With simple navigation and 24/7 availability, it's easy to take care of community business at your convenience.
Need assistance logging in or registering? Please contact our 24/7 Customer Care Center at 1-800-428-5588 for assistance any time.

With 24 hour staffed entry, managing the guest experience before their arrival will ensure a smooth and enjoyable experience. Our community uses Proptia 2.1 to help residents conveniently manage guest access and amenity reservations.
Through the Proptia 2.1 mobile app or website, residents can:
Residents are encouraged to use the Proptia system to manage their access and reservations for community amenities.
If you experience issues with your account or mobile credentials, please contact Community Management for assistance at 949-376-4551.

Reserving courts through Proptia 2.0 is easy via the web browser version. Simply visit Proptia Portal to make your reservations. We encourage you to update any bookmarks or saved links accordingly to ensure smooth access. At this time, the app does not have amenities reservations however, you may still access on your phone through the web browser.
Important Reminders:
For assistance with your court reservations, please contact the staff at the Canyon Club 949-376-4551 ext 230 or 231.
Tuesday-Saturday, 9am-5pm.
On Site Management Team is available Monday-Friday, 12pm-5pm at the Reef Point Entrance or by appointment in the morning.
Canyon Club Management Team is available Tuesday-Saturday, 9am-5pm at the Canyon Club.
22828 Reef Point Drive, Newport Coast, California 92657, United States
Crystal Cove Community Association (“Association”) has installed within the common areas an Automated License Plate Recognition System (“ALPR System”). An ALPR System is a searchable computerized database resulting from the operation of one or more mobile or fixed cameras combined with computer algorithms to read and convert images of vehicle license plates and the characters they contain into computer-readable data.
If the Association maintains a website, this Policy shall be posted on such website.
A. Purpose
The purpose of this Automated License Plate Recognition System Policy (“Policy”) is to provide requirements for the use, operation, storage of and access to the ALPR System.
The Association will use the ALPR System to capture and store digital license plate data and images while recognizing the privacy rights of members and residents. The primary purposes and benefits of the ALPR System are to deter criminal activity and assist law enforcement officials should a crime occur in the community.
The Association makes no representations or guarantees that the ALPR System will be monitored and/or operational at all times. Members and residents should not rely on the ALPR System or the Association for their own personal protection or safety, or that of their family members, tenants and guests, or for the protection or safety of their property. The Association makes no guarantees of safety and no representations that the community is safe or that the ALPR System will successfully deter criminal acts committed by third parties. Each member and/or resident should take measures they believe appropriate to protect themselves, their family members, tenants and guests, and their property.
B. Access
All data and images gathered by the ALPR System are for Association and law enforcement use only.
The Association will only disclose and provide access to the ALPR System to Board members, Association management and law enforcement and other governmental agencies in connection with alleged trespass, criminal activity or other misconduct or liability, pursuant to subpoena or when disclosure is otherwise required by law.
For privacy reasons, the Association will not release ALPR System data to Association members or any other persons or entities, unless legally required to do so or by court order.
The operator of the ALPR System, as designated by the Board of Directors, shall have access to the ALPR System and data.
The Association or its operator shall maintain a record of access to the ALPR System. The record shall include all of the following:
a. The date and time the data is accessed;
b. The license plate number or other data elements used to query the ALPR System;
c. The username of the person who accesses the data, and, as applicable, the organization or entity with whom the person is affiliated; and
d. The purpose for accessing the data.
C. Training
Each person having access to the ALPR System and data shall complete Association approved training before using or accessing the ALPR System and data, except that law enforcement and other governmental agencies may have their own training. Evidence of completion of such training shall be retained in the Association’s records.
D. Administration
The installation and maintenance of the ALPR System and equipment, as well as ALPR System data retention and access, shall be managed either by the Association or an operator as designated by the Board of Directors.
E. Monitoring
The Association, together with any operator, shall be responsible to monitor the ALPR System to ensure the security of the data accessed and used and to ensure compliance with all applicable privacy laws.
On a regular basis, the Board of Directors, or its operator, if any, shall perform an audit to determine the persons and entities who have been provided with access to and have used the ALPR System to confirm the security of the data accessed and to confirm compliance with all applicable privacy laws.
The Association and/or its operator, if any, shall not use or allow others to use the ALPR System and data for any purpose not authorized under this Policy.
F. Sale, Sharing or Transfer of ALPR Data
ALPR System data shall not be sold. ALPR System data shall not be shared or transferred except as may be provided herein.
G. Responsible Party
The Association is responsible for implementing this Policy.
H. Accuracy of ALPR Data
The Association shall take reasonable measures to ensure the accuracy of ALPR data and correct data errors. Upon discovering or being informed of any inaccuracy or data error of the ALPR System, Association and/or its operator shall promptly correct same if reasonably able to do so.
I. Retention of ALPR Data
The Association shall retain ALPR data for a minimum of one (1) year. Thereafter, the ALPR data may be purged and in accordance with any retention schedule maintained by the Association except that ALPR data shall not be purged if it is subject to a demand for preservation of evidence or subject to a subpoena request or as otherwise required by law.
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